This page will be kept up to date with the latest on the statuses of each of our products shipping. Due to factors such as our move to a new location, an influx of orders, and finding local help to speed up order fulfillment, we are running behind on shipment of orders and have extended our ETAs on orders being fulfilled.
Please consult this page before sending us an email as we are backed up on emails and a response may take 2 – 3 business days for a response.
General Shop Status:
(4/25/23): Apologies for the static, we have been working none stop to get orders out. See below sections for product specific updates. CUSTOM CASES ARE LAST TO GO OUT DUE TO PRINTER CONSTRAINTS. If you don’t care about case color and want your order sooner, email us with your order number and we will refund the difference in price.
(3/27/23): We are starting to prepare for Midwest Gaming Classic, however, Nobble has had a family emergency come up and will be out of the shop until we depart for the convention or in worst case scenario, it will only be Postman attending MGC. With this, cases are still being printed to be packed next week since Postman is short handed without Nobble in the shop. Shipping will resume next Monday when we return. 64HD kits will also start shipping next week! Thank you for everyone’s patience!
(3/20/23): Postman is back in office and we are hitting the ground running. Working on getting kits and fully assembled units out this week and part of next week. Next weekend (3/31 – 4/2) we will be at the Midwest Gaming Classic Convention, meaning part of next week we will be preparing to travel to the convention and order fulfillment will be on pause. We hope to see you there!
(3/7/23): Apologies for the delay in transmission! Postman has been out of town so this page has not been updated regularly like it usually is. Nobble and our new hire Zoie are back in the Gamebox lab printing cases, assembling orders, and shipping like crazy! Any technical questions sent via email will be responded to on 3/15 when Postman is back in office.
(2/24/23): We are back in office today packing up more orders! A large snow storm hit Minnesota Tuesday – Thursday of this week and we were trapped out home. But now we are back and catching up.
(2/13/23): We have just about 5 printers up and running at our new office with more being added to the farm as they get built and tuned. Offloading some of the 3D printing is being looked into at the moment because of the large order influx in the past couple months. If you have a tracking number that hasn’t updated, it means we are just waiting on your case! We are printing as fast as possible and your tracking will update soon!
(2/3/23): There has been a large influx of orders and interest in our products as of late. We are working as quick as possible to get orders processed. We are still looking for help in the shop to expedite processing. Until we find help, orders will go out but at a slower rate. We appreciate your patience!
(2/1/23): Good news and bad news. Bad news is our workhorse printer went out but we have the part on order to get it back up and printing ASAP. The good news is we have 3/10 printers assembled and being calibrated at our new space. Thank you Nobble!
(1/24/23): Our printer farm has officially been moved over to the new office space. Nobble will begin setting up and getting us to full capacity in the coming weeks!
(1/23/23): We have more white filament in shop and are getting more cases printed for SP and non-SP orders!
(1/20/23): We ran out of white filament but have more on order. This will cause a slight delay for white case kits that need fulfillment.
(1/16/23): We are attempting to move some of our equipment to our new office space this week but the weather is not great so this may have to wait until next week. This means that printing of GGHD and custom color cases for other products will be delayed until we are able to move as our printer farm is packed up and waiting to be moved to our new space. Once we are able to move our printer farm, shelving, and 3D printer enclosures, we will be back to full speed printing and getting all orders out.
We have an extra pair of hands this week and he will be focusing on prepping units for fully assembled orders. This will allow us to ship orders much quicker once we have the cases available.
One printer is still operational doing GBHD Advance and SP white cases, so fully assembled and kits for all white case GBHD Advance units will continue to ship as we are able to print them.
GBHD ADVANCE (NON-SP):
(4/25/23): Our latest shipment came in DOA and was sent back to the factory. They are being remanufactured now and will be sent out to retailers when we get them back in stock. ETA 2-3 weeks to in stock.
(2/13/23): We are pleased to announce that the kits for GBHD Advance will are now available on The CastleMania store! We will still be fulfilling fully assembled units. GBHD Advance kits will be delisted from our store and will be sold through resellers moving forward.
(2/3/23): If you received a tracking number, your order is being built or processed/shipped. If you haven’t gotten a tracking, there will be a delay until we get the part for our Voron 3D printer to continue printing cases.
(1/24/23): Orders are being processed this week. We only have 10 left in stock! After the 10 are gone, we will be getting another batch of PCBs in stock in mid March with 64HD PCBs.
(1/16/23): All kits and fully assembled units are tracking towards the quoted 7-14 day turn around time for orders to ship. If you have ordered a color of case that we do not have in stock, your order will be delayed until we get our printers up and running in our new space.
GBHD Advance SP:
(4/25/23): Working on kits and preassembled in parallel. Having issues with layer shifting in some cases so printers are being tuned accordingly. The layer shifting has caused a slight slow down in fulfillment but it is being addressed and orders continue to go out.
(3/20/23): More kits and fully assembled units going out this week alongside GGHD!
(2/13/23): Printing is continuing at our new space. We will be able to get out about 1-2 cases per day, kits will go out as the cases are printed.
(1/24/23): Waiting on the print farm to be setup to start shipping custom color kits/fully assembled units. White case orders are getting processed are being processed this week.
(1/20/23): Around 28 kits went out this past week. We are waiting for more white filament to start fulfilling more orders. This will cause a slight delay to existing orders that haven’t been fulfilled yet.
(1/16/23): All white case kit orders have labels are are shipping this week (1/16/23). We are waiting on cases for custom color cases and fully assembled units. Again, these orders will start shipping once we get the new printers up and running in our new office.
GGHD:
(4/25/23): Preassmbled units have started to go out and kits are still going out. Issues with install and functionality have been addressed to the best of our ability given the game gear hardware. See the newest guide linked below for troubleshooting steps if you are having issues with your kit install/preassembled. Reach out to through email or discord (preferred) if you have specific questions that we are not addressed in the newest guide revision.
(3/27/23): Customer observed issues have been diagnosed and troubleshooting steps have been provided in the latest version of the GGHD guide. CLICK HERE TO DOWNLOAD THE NEWEST GUIDE VERSION!
(3/20/23): The issues customers were experiencing have been figured out and the install guide will be updated with the fixes for common issues people are running into when install or using GGHD.
(3/7/23): We are aware that single ASIC installs are having intermintent problems! Postman is working with various engineers familiar with the Game Gear hardware to pinpoint the issue. We want to apologize for the issues some of you are experiencing but we are working on getting a fix to you all! Sit tight and Postman will be able to verify suggestions from said engineers as soon as he is back in office.
(2/17/23): We are back into the swing of printing! Current capacity is about 25-35 kits shipping per week. We are fulfilling kits first then fully assembled units.
(2/13/23): Good news and bad news. The bad news is that we received quotes back from multiple injection molding companies and unfortunately injection molding is still not in our budget. The good news is that we are able to print cases now at our new shop and it takes less time thanks to the redesign. We have around 20 cases printed and shipping of GGHD resumes today.
(2/7/23): Model delivered and being reviewed with mechanical engineer. Sending in for quoting after the design passes review.
(1/30/23): The first revision of the injection molded case was delivered to us and test printed over the weekend. Needs a couple more small tweaks but we are planning on submitting the files for a proper molding quote sometime this week.
(1/24/23): The GGHD model is now with the contract mechanical engineer. He will be revising our current case files specifically for injection molding. ETA on the files for injection molding is early next week. Once we have those files, we will get a quote and get these cases ordered!
(1/23/23): There is a meeting today to discuss the necessary changes for the case design in order to move ahead with an injection molding order. We are shooting for having those designs updated this week so that we can get a quote on molding next week.
(1/20/23): On Monday (1/23) we will be meeting with a mechanical engineer to make edits to our model to get a quote for injection molding the case. If all goes well, we are tracking towards having the files to the factory right after chinese new year and another 2 weeks for case delivery. That puts ETA on remaining GGHD orders around mid February.
(1/17/23): In order to get everyone their order in a timely fashion, we are hiring a mechanical engineer to review the GGHD case design for injection molding. Once that is ready, we will send the design out for a mid scale run of cases with threaded inserts. Once we get the cases in, we can start shipping kits and preassembled units immediately. Current ETA is mid to late February. We apologize for the delay but it will absolutely be worth the wait.
(1/16/23): We are prepped and ready to ship units but again, we are waiting on our print farm to be up and operational after we move them to our new office.
64HD:
(4/25/23): Retailers have received wholesale shipments. We are both shipping kits now, keep an eye on your email for a tracking notification.
(3/27/23): We are ready to start shipping orders! With our busy week, we will start shipping next week when we return from the MGC convention. Postman in his spare time on the weekend has updated the filters to give them more distinct features. Compatibility with 240p mode on Retrotink 5x through component to HDMI adapter is also confirmed.
(3/20/23): 64HD firmware hardware is in the shop! just waiting on the 3D printed parts and will begin flashing boards this week. Orders will start going out to customers and retailers part of next week and will be going out en masse the week after when we are back from the Midwest Gaming Classic convention hosted next week.
(3/7/23): 64HD PCBs have the duty tax paid and will be delivered today (3/7) or tomorrow depending on when DHL is able to arrange the delivery of all 11 boxes. The 3D printed pieces are still in production but according to PCBWay, they are about 75% complete so anticipated shipping is late this week or early next week. Once Postman is back, his last firmware task is to verify compatibility of the Retrotink5x in 240p mode. After that is verified, we will be prepping, packing and shipping orders! On track for week after next shipping of 64HD.
(2/17/23): Updated from factory and we are still on track for mid-March.
(2/13/23): New retailer ZedLabz for 64HD for our customers worldwide!
(2/7/23): Production order is being placed today, production has been quoted and is awaiting payment. On track for mid-March delivery.
(2/1/23): Batch #1 preorders have closed on the Gamebox website. We are, however, excited to announce our partnership with CastleMania Games and Stone Age Gamer! If you missed out on batch #1 preorders on our websites, you still have time to preorder by visiting these retailers:
(1/16/23) We have the save settings feature implemented in firmware. We need to do extensive regression testing on our code and will be submitting our production order as soon as the Chinese new year has ended.
Other small product orders (WFBOK, SD2SP2 lids, etc):
(2/10/23): Next wave of these products going out Monday/Tuesday of next week. Keep an eye on your inbox!
(1/24/23): All orders under this category before Jan 15 have gone out. If you did not receive a tracking number, please let us know.
(1/16/23): We are getting caught up on these orders this week. If you haven’t gotten a shipping notification on one of these item orders, you will in the next few days.
